Policies
Refund & Return Policy
We want you to be satisfied with your purchase from Wild Root Lab. This policy explains how refunds and returns work for products bought at wildrootlab.com.
1. 30-day money-back guarantee
If you are not satisfied with Wild Root Complex (or any product sold on this site), you may request a refund of the product purchase price within 30 days of the delivery date.
2. How to request a refund
- Email support@wildrootlab.com within 30 days of delivery.
- Include your order number, the email used at checkout, and a brief reason for the request.
- We will reply within 1 business day with approval and any return instructions (if a return is required).
3. What is refunded
- Product price: Yes — full refund of the item price for approved requests within the 30-day window
- Original shipping fees: Non-refundable, except when the return is due to our error (wrong item, defective, or damaged in transit)
- Return shipping: Customer is responsible for return postage unless we shipped the wrong or damaged product
4. Condition of returns
For quality and safety reasons, opened supplement bottles may still qualify for a refund under our satisfaction guarantee when requested in good faith within 30 days. We may request photos or additional details for damaged or defective items. We reserve the right to deny refunds that appear abusive or fraudulent.
5. Refund processing time
Once a refund is approved (and any required return is received, if applicable), we process the refund within 5–10 business days to the original payment method. Your bank or card issuer may take additional time to post the credit.
6. Exchanges
We do not offer direct exchanges. If you need a different quantity, request a refund and place a new order, or email support and we will help.
7. Cancellations before shipment
If your order has not yet shipped, email support@wildrootlab.com immediately to request cancellation for a full refund including shipping.
8. Chargebacks
Please contact us first so we can resolve issues quickly. Filing a chargeback without contacting support may delay resolution. We provide carriers, tracking, and order records to our payment partners when disputes occur.
9. Contact
Refunds & returns: support@wildrootlab.com
Hours: Monday–Friday, 9:00am–5:00pm ET
Response time: Within 1 business day